** EXTENDED CHRISTMAS RETURNS & EXCHANGES UNTIL JAN 1ST 2026**  (orders from 14/11/25)

International Tracked (7-14 Business Days)

After we receive your order we aim to ship within 1-3 business days. All our orders are sent out from the United Kingdom at missy.hollins HQ.

USA - orders will have duties and customs calculated at checkout and included in the total, to help avoid extra charges when your parcel is delivered.

Australia and Canada - Delivery Duty Unpaid (DDU) which means that the buyer is responsible for any import duties, taxes and customs which may be necessary to release an order from international customs.

If a parcel is unclaimed and sent back to us, shipping costs will reapply to have the parcel resent.   If the customer refuses to pay customs charges or does not claim the package and it is returned, all shipping charges will be deducted from any refund plus a £10 handling fee.

Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable. Tax and import payments are completely out of our control.  By ordering on our website, you are accepting these terms and conditions.

After we receive your order we aim to ship within 1-3 business days. All our orders are sent out from the United Kingdom at missy.hollins HQ.

If you have any questions please send us an email to our Customer Service team on support@missyhollinsequestrian.com

Duties and taxes are now calculated at checkout to help avoid extra charges when your parcel is delivered.

Why are there extra charges?

• De Minimis Exemption: The previous de minimis exemption, which allowed goods valued under $800 to enter duty-free, has been eliminated for goods originating from China and Hong Kong as of May 2025. All Chinese goods are now subject to duties regardless of value.

 

• Product Specificity: Our products are made in China therefore U.S. Customs apply an import duty of around 10-25% of your order value. The HTS code is essential for determining the precise rate of customs fees.
• Shifting Rates: Tariff rates are subject to change based on new trade policies and negotiations. For the most accurate and current information, it is recommended to consult the official U.S. Harmonized Tariff Schedule website or contact a U.S. customs broker or U.S. Customs & Border Protection (CBP) directly. 

Please mark the parcel:

Returned goods

All Tax and Duty Paid, UK.

We hope you love our product(s) that have been purchased, but if you are not satisfied, you can return or exchange any item 14 days from receipt (gift cards are non-refundable).

(Shipping charges, customs, duties and taxes will not be refunded.)

The customer is responsible for paying the return shipping costs. Please send all returns by a reliable trackable service and retain proof of postage as we cannot be responsible for items that are lost in transit. The products returned must be in perfect condition- unworn, unaltered, no hair or make-up marks and unwashed. Otherwise, products cannot be accepted.

To initiate a return please contact us by email (support@missyhollinsequestrian.com), please do not send your return back before getting a response from out support team.

Once we receive and inspect your return, your refund will be processed to your original payment method within 7 business days. Shipping and gift cards cannot be refunded.
Please note that refund times may vary depending on your payment provider.

Please note that customs duties, import taxes, or brokerage fees charged by your local authorities upon the return of goods are not covered by MISSY.HOLLINS EQUESTRIAN.

These charges are determined by your country’s customs office and are outside our control. If customs fees are applied when returning an item to us, the amount will be deducted from your refund, or the return may be refused if the fees are not paid in advance.

We recommend contacting your local customs office before sending your return to understand any applicable fees and ensuring the parcel is clearly marked as “Returned Goods” to help minimize potential charges.

 

Please mark the parcel:

Returned goods

All Tax and Duty Paid, UK.

Due to international logistics, we are unable to offer direct exchanges at this time. If you’d like a different size or style, please return your item for a refund and place a new order.